Frequently Asked Questions
Everything you need to know about your Petal & Pup order.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer returns for store credit within 30 days of delivery. Items must be in original condition with tags attached and unworn.
How do I know what size to order?
Each product page features a specific size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the model's measurements for reference.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times and costs vary by destination and are calculated at checkout.
Can I change or cancel my order after it's placed?
Because we process orders quickly to ensure fast delivery, we are unable to make changes or cancellations once an order has been confirmed.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options including Afterpay and Klarna.